Canada's #1 Gift Basket Company | Same-Day Gift Basket Delivery Across Canada & USA

Menu
0

Canada's #1 Gift Basket Company | Same-Day Gift Basket Delivery Across Canada & USA

    0

    Your Cart is Empty

    Shipping policy

    Our Order Processing & Fulfillment Guidelines

    At The Gourmet Gifts Inc., we strive to process and ship your orders as quickly as possible. Please review our fulfillment policy for details regarding order processing, shipping, and delivery.

    Order Processing

    • All orders are processed within 10 minutes after placement, and a confirmation email is sent to the provided email address. If an order is canceledafter 4 hours of being placed, a 20% restocking fee will apply.
    • Orders are shipped the same day (if the same-day service is selected at checkout) or within 1-5 business days unless a future delivery date has been requested by the customer.
    • Once the order ships, a shipping confirmation email with tracking details will be sent.
    • Orders are not shipped on holidays.

    Shipping and Delivery

    • Our delivery partners, including Canpar, Purolator, UPS, FedEx, Canada Post, and local couriers, offer delivery options ranging from 1 to 7 days depending on the recipient’s location.
    • Please note that delivery times are estimates and not guaranteed from the time you place your order.
    • We are not responsible for delays caused by third-party courier services. Customers experiencing delays should contact the courier directly for updates.
    • Orders placedafter 2:00 PM EST will be processed the nextbusiness day and shipped with the fastest available shipping method, includingovernight delivery where applicable.
    • Same-Day” or “Next-Day” delivery applies only when the Overnight Delivery option is selected at checkout. Orders placed with Standard Ground Service follow an estimated 3–5 business-day window and are not guaranteed for specific delivery dates or occasions. Please note that weekends and statutory holidays are not counted as business days. Orders placed on Saturday or Sunday will be processed on the next business day (Monday). If the Overnight Delivery option is selected during the weekend, the order will ship on Monday and arrive on the following business day.


    Damaged Shipments

    • We do not offer refunds for items damaged during transit, as shipping and handling are performed by independent third-party courier services.
    • Once an order has been handed over to the carrier, responsibility for the shipment transfers to the courier.
    • If a package arrives damaged, customers must contact the courier directly to file a damage claim for compensation.
    • We are happy to assist by providing shipment details and any supporting documentation required for the claim process.
    • We are not responsible for loss, damage, disposal, or delays caused by third-party courier services.

    Undeliverable Orders

    • If an order is returned to us as undeliverable, a refund will be issued minus the cost of shipping.

    Damage or Product Concern Notification Policy

    At The Gourmet Gifts, every order is carefully packed and inspected prior to shipment. In the rare event that a customer receives an item that is damaged, broken, or not in satisfactory condition, we require prompt notification to assist with resolution.
    Customers must notify us within 24 hours of delivery if:
    • An item arrives damaged or broken
    • The package shows visible transit damage
    • There is any concern with the condition of the product upon receipt
    To report an issue, customers must email us within 24 hours of delivery with:
    • The order number
    • Clear photos of the product and packaging
    • A brief description of the issue
    Reports received after 24 hours of delivery may not be eligible for replacement or refund, as we are unable to validate transit-related damage beyond this timeframe.

    International Shipping

    • We ship exclusively to Canada and the USA.
    • Shipping costs are provided at checkout and included in your order confirmation.
    • All orders are shipped from warehouses within Canada and the USA, so no import duties apply to these shipments.

    No Refunds for Delivery Delays

    • Once an order has shipped, the responsibility for delivery lies with the courier. Wecannot issue refunds for delivery delays caused by carriers, missed delivery windows, or external circumstances.

    • Orders shipped later than seasonal estimates due to carrier backlog or high volume are outside our control.

    Delivery Confirmation & Liability

    • We recommend shipping to an address where someone is available to accept the delivery. If no one is present, the courier may leave the package in a “safe place” or attempt re-delivery per their guidelines.

    • If a package is marked as delivered by the courier to the address you provided, we consider the orderfulfilled and complete, and we cannot be held liable for loss or theft after delivery confirmation.

    Shipping Policy – Multiple & Bulk Orders

    If a customer places multiple gift basket orders through the website (whether for the same location or different locations), shipping charges shown at checkout are calculated for one basket only by default depending upon the shipping method they choose. 

    All such orders are subject to review by our team.

    For multiple or bulk orders, customers may be required to place separate orders or proceed through our corporate/bulk ordering process. Our customer service team will coordinate directly to confirm delivery details, locations, and applicable shipping charges based on the number of baskets.

    Additional shipping charges may apply depending on order size and delivery requirements. Our team will contact the customer if there are any additional charges needed.


    If you have additional questions or concerns, please contact us at info@thegourmetgifts.com or call us at +1-866-541-8889.