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Corporate Gifts
Wine & Alcohol
Wine Gifts
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Same-day GTA delivery · Order by 4PM
WBE-certified woman-owned
Help centre
Track a delivery, change an order, report a problem or ask about a fee. The answers below cover almost everything, and a person is one call away when they do not.
Call 866-541-8889 or email [email protected], Monday to Friday, 9 AM to 5 PM ET.
Start here
Tracking is emailed the moment your basket leaves us. Your account shows the same status any time.
Open my accountOrders go to production within minutes of payment, so call us straight away rather than emailing.
Call usWhere we deliver, how fast each service runs, and the daily cut-off times.
See deliveryDamaged, missing or not what you ordered: send photos within 24 hours and we will sort it.
Report a problemTen or more baskets, recipient lists, branded notes and invoicing handled by our corporate team.
Request a quoteThe full list, searchable, covering delivery, ordering, payment, alcohol and returns.
Open the FAQAt a glance
The costs and time limits people ask about most, in one place.
| What | Cost | When | Notes |
|---|---|---|---|
| Customise a ready-to-ship basket | $15 per basket | Any time except November and December | In November and December, customisation runs only at more than 25 units |
| Add your own item or card inside a basket | $15 per basket | Arrange before your order ships | Covers unwrapping, adding the item and rewrapping with fresh cellophane and ribbon |
| Attach a card outside the basket | No charge | Arrange before your order ships | Anything outside the basket is done at no extra cost |
| Cancel an order | 20% restocking fee | Before it reaches production | Once an order is with production or shipping it cannot be cancelled |
| Order returned to us as undeliverable | Refunded minus shipping | Automatic on return | Tell us straight away if an address is wrong and we may be able to redirect it |
| Report a damaged or incorrect gift | No charge | Within 24 hours of delivery | Email the order number, photos of the product and packaging, and what is wrong |
| Raise a substituted item | No charge | Within 48 hours of delivery | We offer a replacement or store credit, decided case by case |
Delivery cost is worked out at checkout from the destination and the service you choose, and is shown before you pay. Baskets ship one per package, so an order going to several addresses is quoted by our team.
Asked often
No. Prices and receipts are never included on or with the gift. The invoice goes only to the email address used to place the order.
Yes, for $15 per basket. Send us the item with your order number and we will unwrap the basket, build it in and wrap it again with fresh cellophane and ribbon.
Get in touch before your order ships so we can hold it. Anything attached outside the basket, such as a card, is done at no charge.
Checkout works out shipping for one basket by default, so orders going to more than one address are handled by our team.
Send us the recipient list with addresses and card messages. We confirm the delivery plan and any extra shipping before anything is charged, and we can keep the list on file for next year.
Answers
A Canadian, woman-owned gift basket company and a certified Women's Business Enterprise. We curate and hand-pack every basket ourselves rather than drop-shipping them, which is why we can change what goes inside one.
Yes. Alcohol is only sold as part of a gift basket and never on its own, so wine, beer, champagne and spirits appear inside curated baskets rather than as standalone bottles.
Browse baskets with alcoholYes, end to end. Tell us who you are gifting, how many and when it has to land, and we come back with a curated proposal, volume pricing and a delivery plan for one address or a full recipient list.
Request a corporate quoteWe deliver gift baskets across Canada. Same-day delivery is available in Toronto and the GTA on eligible orders, and every other province is served by our courier partners. You can check your own town on the delivery page.
See where we deliverYes. Write your card message on the product page before you add the basket to your cart. On bulk orders you can write a different message for every recipient.
Contact us straight away by phone or email. Orders are marked as processed within about ten minutes of payment and sent to production, so a change cannot be promised. During holiday periods we need at least seven days notice to change an order.
Contact usVisa, Mastercard, American Express, Discover, Diners Club, JCB and PayPal. The icons at the bottom of any page show exactly what is accepted right now.
Once payment is submitted we do not issue refunds. Baskets are assembled to order and go into production within minutes, and food cannot be resold. If a gift arrives damaged, wrong or in poor condition, tell us within 24 hours and we will put it right.
Read the refund policy4.8 out of 5 from more than 14,000 reviews collected by Judge.me after delivery. Reviews are published as they are written, including the critical ones, so you can read the complaints as well as the praise.
Read the reviewsYes. By ordering a basket that contains alcohol you confirm you are at least 19 years old. Age can be checked when the order is placed and again by the courier at delivery, so send it to someone who can show identification.
Read the termsReach a person
Have your order number to hand and we can pick it up from wherever it is.
Fastest for a delivery already on its way, a wrong address or a date that has moved.
Monday to Friday, 9 AM to 5 PM ETBest when you need to attach photos, a receipt or a recipient list.
Replies on business daysTen or more baskets, recipient lists, branded notes and invoicing.
Proposals on business daysFor anything tied to a date, phone rather than email. We can only change an order that has not reached production.
Three questions and we will shortlist baskets that suit the person, the occasion and the budget.
